TEXT BALANCE

How secure is text message banking?
Our text message banking service is secure. Text messages will never contain confidential information about you or your accounts and they will also never co...
Mon, Jul 27, 2020 at 11:05 AM
I share a joint account. Can I set up two mobile numbers for the same primary account?
Yes. After you set up the first mobile device number, you can select the "Change or Add Number" link from the Text Banking & Alerts section wi...
Mon, Jul 27, 2020 at 10:38 AM
I still have not received my activation code, what do I do?
It might take several minutes to receive your activation code. If you feel you have waited long enough, you can click the Resend it link. Please check your ...
Mon, Jul 27, 2020 at 10:45 AM
Is a password needed for text message banking?
No, you do not need a password to access your account information via text message banking.
Mon, Jul 27, 2020 at 11:06 AM
Is it possible to stop the weekly account balance notifications?
Yes, simply go to the Text Banking & Alerts section within eBranch Online Banking and click the weekly account balance notifications checkbox to deselec...
Mon, Jul 27, 2020 at 10:48 AM
What is a primary text banking account?
Your primary account is the default account that we will use when you text BAL to 454545. You should select the account you will likely want to check most o...
Mon, Jul 27, 2020 at 11:07 AM
What is the number I should use to send the commands or keywords?
The short code for mobile text banking is 454545. This short code will only work if you have activated the text message banking service from within eBranch ...
Mon, Jul 27, 2020 at 11:08 AM
What should I do if I lose my mobile device?
You can go to the Text Banking & Alerts section within eBranch Online Banking and click the "Change or Add Number" link then select the "...
Mon, Jul 27, 2020 at 10:59 AM
Where do I find my activation code?
During setup, we will send you a text message with your activation code. If you have already submitted your mobile number during setup, please check your mo...
Mon, Jul 27, 2020 at 11:08 AM
Why do I need to verify my phone?
Verifying your phone is a one-time step and is one way we ensure the security of text message banking.
Mon, Jul 27, 2020 at 11:09 AM