CCU Secure Messaging

eBRANCH ONLINE BANKING 5

• How do I sign up for eStatements?
• Can I set up balance alerts?
• How do I change my address online?
• What is Direct Connect for Quicken® and QuickBooks®?
• How much history may I download from my account?

BILL PAY 13

• How do I pay someone new through bill pay?
• Who can be paid using the bill pay service?
• When can I start using the bill payment services?
• How are bill pay transactions reflected on my checking account?
• Can I cancel a bill pay payment?

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LOAN PAYMENTS FROM EXTERNAL ACCOUNT 6

• How can I pay my loan from an account I have at another financial institution?
• Can I create recurring payments for my loan with CCU?
• Can I pay my CCU loan using a credit/debit card?
• How long does it take for the payment to post to my account?
• Is there a fee for paying my loan online?

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CCU MOBILE APP 12

• What is the CCU mobile app?
• How does the CCU mobile app work?
• Is a password needed for the CCU mobile app?
• Is it safe to use the CCU mobile app?
• My session timed out pretty quickly, can I change the timeout value for the mobile app?

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MOBILE DEPOSIT 2

• What is mobile deposit?
• How do I register for mobile deposit services?

POPMONEY 16

• What is Popmoney?
• How does Popmoney work?
• When can I use Popmoney?
• Can I cancel a payment?
• Can I send money internationally?

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TEXT BALANCE 22

• Can I get the balances of all my accounts?
• Can I get a text when my primary account balance falls below a certain amount?
• What commands or keywords can be used with mobile text banking?
• Are the commands or keywords case sensitive?
• Can I change the primary account selection at a later time?

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