ONE-TIME PASSCODE (OTP)

How do I change my One-Time Passcode (OTP) settings?
You will be able to maintain your One-Time Passcode phone numbers and email address under the My Settings link within eBranch Online Banking.  Scroll down t...
Wed, Jul 29, 2020 at 12:08 PM
How long will a One-Time Passcode (OTP) remain valid?
One-Time Passcodes are only valid for 10 minutes once they are issued.  Once the initial 10 minutes has passed, the OTP will expire and you will need to req...
Wed, Jul 29, 2020 at 12:09 PM
How many phone numbers and email addressess can I setup for the One-Time Passcode (OTP) options?
You will have the ability to setup two (2) phone numbers to receive either a voice recorded message or text message and one (1) email address to obtain the ...
Wed, Jul 29, 2020 at 12:11 PM
What if I do not receive a One-Time Passcode (OTP) via text, voice call or email?
If you do not receive your One-Time Passcode via text, voice call or email, please contact Member Services at 321.690.2328 or 1.800.690.2338 to request an O...
Wed, Jul 29, 2020 at 12:11 PM
What if I do not receive a text message with the One-Time Passcode (OTP)?
You may not be able to receive a text message for your initial log on. You will need to activate text messages once you have logged on successfully by going...
Wed, Jul 29, 2020 at 12:13 PM
Will I always receive the One-Time Passcode (OTP) when logging into online banking?
For your convenience, after you successfully authenticate with your password and One-Time Passcode, you have the option to enroll your computer or mobile de...
Wed, Jul 29, 2020 at 12:17 PM