CCU Secure Messaging

COMPUTER SPECIFICATIONS 1

• How do I allow cookies on my browser?

FORGOTTEN PASSWORD FEATURE 2

• What is the Forgotten Password Feature (FPF)?
• Can I use the forgotten password feature, if I have locked myself out of eBranch Online Banking?

MULTIFACTOR AUTHENTICATION 7

• What is Multi-Factor Authentication (MFA)?
• Why is Multi-Factor Authentication (MFA) required for my online banking account?
• How does Multi-Factor Authentication (MFA) affect mobile app banking?
• How will Multi-Factor Authentication (MFA) affect my online banking experience?
• Does Multi-Factor Authentication (MFA) allow access to my accounts from another computer?

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ONE-TIME PASSCODE (OTP) 6

• How do I change my One-Time Passcode (OTP) settings?
• How long will a One-Time Passcode (OTP) remain valid?
• How many phone numbers and email addressess can I setup for the One-Time Passcode (OTP) options?
• What if I do not receive a One-Time Passcode (OTP) via text, voice call or email?
• What if I do not receive a text message with the One-Time Passcode (OTP)?

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